Privacy policy

1. About this policy

Bobbly Pty Ltd (Bobbly, we, us or our) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit bobbly.com.au, create an account, purchase products or services, or contact us.

We handle personal information in accordance with the privacy laws that apply to our business. This policy does not limit your rights under those laws. Separate privacy notices may apply to particular products or services.

2. Information we collect

We collect the information reasonably needed to provide our products and services. This may include your name, business name, email address, phone number, billing and delivery details, account information, purchases, subscriptions, payment and transaction records, and information you provide in enquiries or while working with us.

We also collect technical information such as your IP address, browser and device type, pages visited and interactions with our website, including through cookies and similar technologies.

We collect information directly from you, automatically when you use the website, and from people or service providers authorised to provide it. You can browse without identifying yourself, but we may need particular details to process a purchase, provide a service or respond to a request. Please do not send sensitive information unless we have specifically requested it and explained why it is needed.

3. How we use your information

We use personal information to provide and support our products and services, manage accounts, process orders and subscriptions, receive payments, issue invoices, handle refunds, respond to enquiries and communicate about your purchases or work with us.

We also use information to improve our website and services, maintain security, prevent fraud and misuse, resolve complaints and meet legal obligations. We only use or disclose information for another purpose where you have consented or the law permits it.

4. Payments

Payments are handled through payment service providers. They collect and process the payment details needed to complete your transaction under their own privacy and security arrangements.

We receive the transaction information needed to confirm payment and manage your order, subscription, invoice or refund. Please use the checkout or payment facility provided, and do not submit payment-card details through an enquiry or privacy request form.

5. Cookies and marketing

We use cookies and similar technologies to operate the website, keep you signed in, remember preferences and support shopping-cart and checkout functions. We may also use analytics and advertising technologies to understand website use and measure the effectiveness of our marketing.

You can manage cookies through your browser and use any cookie choices offered on the website. Where consent is required for optional tracking, we seek that consent. Blocking necessary cookies may affect sign-in, checkout or other website features.

We send marketing communications where you have consented or where otherwise permitted by law. You can unsubscribe using the facility in a message or ask us to update your preferences through the privacy form below. We may still send necessary communications about your account, purchases, services or privacy request. Making an enquiry or privacy request does not automatically subscribe you to marketing.

6. Sharing information and overseas services

We share personal information where reasonably needed with service providers that help us operate our business, including website hosting, payment processing, communications, technical support and professional advisers. We may also disclose information with your authority or where required or permitted by law. We do not sell your personal information.

Some service providers may store or process information outside Australia. The locations depend on the service involved. Where we disclose personal information overseas, we take the steps required by Australian privacy law to protect it. You can ask us about the providers and countries relevant to your information using the privacy form below.

Third-party websites and services linked from our website have their own privacy policies. We encourage you to read those policies when using those services.

7. Security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. No online service can guarantee complete security.

We keep information for as long as reasonably needed to provide our services and meet legal, accounting, security and dispute-resolution requirements. When it is no longer needed, we take reasonable steps to delete it or make it no longer identifiable. If a data breach occurs, we assess it and make any notifications required by law.

8. Your choices and requests

You can ask to access or correct personal information we hold about you, request deletion, change marketing preferences or ask how your information is handled. Use the privacy form below and provide enough detail for us to understand your request.

We may need to verify your identity or authority before releasing information or making changes. We will respond within a reasonable time and explain if we need more information. There is no charge to submit a request or seek a correction. If a lawful, reasonable charge for providing access is proposed, we will explain it before proceeding.

Some requests may be limited by legal requirements or the rights of others. For example, we may need to retain transaction records even if you close an account. Where appropriate, we will explain why we cannot complete a request and the options available to you.

9. Privacy complaints

If you have a privacy concern, select Privacy complaint in the form below and tell us what happened and how you would like it resolved. We will investigate and respond. We aim to resolve complaints within 30 days and will explain any delay.

If you are not satisfied with our response, or have not received one within a reasonable time, you may complain to the Office of the Australian Information Commissioner (OAIC), where the matter falls within its jurisdiction.

OAIC privacy complaint information

10. Contact and changes to this policy

Please use the online privacy form below for privacy enquiries, requests and complaints, or to request an accessible copy of this policy. Provide a contact email address so we can respond.

We may update this policy as our services or legal obligations change. The latest version and its date will be published on this page.